Returns & Exchanges Policy
Domestic Orders (Online)
– Exchange requests must be submitted within 3 days (3 × 24 hours) of receiving your order.
– Items must be unworn, unwashed, and unaltered, with all original tags attached.
– Exchanges are limited to size only.
– No refunds or returns are accepted.
– All shipping and delivery fees for exchanges are the responsibility of the customer.
– Exchanges are subject to stock availability.
– Online orders can only be exchanged through online. Online orders cannot be exchanged at our physical stores, pop-ups, or events.
International Orders (Online)
– All international orders are final.
– No exchanges, returns, or refunds are accepted for international shipping.
Store Purchases (Offline)
– Exchanges are accepted within 3 × 24 hours for size or colour only.
– No refunds, returns, or style exchanges.
– Items must be unworn, unwashed, and unaltered, with all original tags attached.
– Exchanges are subject to stock availability.
– Store purchases can only be exchanged in store.
Pop-Up / Event Purchases (Offline)
– All purchases made at pop-up stores, events, or offline activations are strictly final.
– No exchanges, returns, or refunds will be accepted.
Need Help?
For any questions regarding exchanges, please contact us at
Email: contact@arusthebrand.com
WhatsApp: +62 821-2510-4970